PRIVACY POLICY
Thank you for using Pastelle.
Before using or accessing our platform, please read this Privacy Policy carefully, as it explains how we protect your data and respect your privacy.
A. Yours and our responsibilities
Summary: This policy applies to all registered Pastelle users and also visitors of our platform.
Who does this policy apply to?
If you are a Pastelle customer or subscriber, or just visiting our website, this policy applies to you.
For customers who are just making a purchase of \goods through Pastelle, but are not registered users, we act as the “data processor” for you, this means we only process your data to help us provide our service to you, or in accordance with your instructions, or as required by law. Pastelle uses a third party vendor who prints and posts your product.
Please email Support@pastelle.com.au if you would like their privacy policy to informing you on how they collect and use data on our behalf.
Our responsibilities
If you are a registered Pastelle customer or a visitor to our website, we act as the “data controller” of personal data. This means we determine how and why your data are processed.
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Read this Privacy Policy
If you provide us with personal information about other people (i.e. if you are registering on behalf of someone else, or you are transmitting data from your customers), or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorize us to process it on your behalf in accordance with this Privacy Policy.
B. When does Pastelle collect your data?
Summary: Pastelle collects your data in all of our interactions from the moment you visit our website. Some data is collected automatically, and some data is only collected with your consent.
With your consent, we collect your data when:
You register for an account
We email each other
You contact our support and/or success team (we may also collect call audio, which we will disclose on the call);
When you connect with us on social media
You request a demo of Pastelle
You participate in a user research study
You opt-in to marketing messages
Enter a sweepstakes or contest, or register for a promotion;
Participate in our user referral program;
Automatically we collect your data when:
You order products from Pastelle
C. Categories of data collected
Summary: Pastelle collects different kinds of data, and we process that data for different purposes.
Contact details and basic information
Your name, address, telephone number, email address…
Financial information
Your PayPal account email, credit/debit card details…
Data from your content and products
The products you have designed, the artwork you have uploaded…
Contractual Data
Data that identifies you
Data on how you use Pastelle
Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions…
What about really sensitive data?
We don’t collect any “sensitive data” about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences).
What about children’s data?
Pastelle is a service directed to and intended for use only by those who are 18 years of age or over. We do not target Pastelle at children, and we do not knowingly collect any personal data from any person under 16 years of age.
D. How and why we use your data
Summary: According to Data Protection Law, we can only process your data for specific purposes and only when we have a legal basis to do so. The reasons are outlined below.
Keeping Pastelle running
Managing your requests (like creating products, integrating sales channels, completing transactions, and fulfilling orders), login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure.
Legal basis for processing data: contract, legitimate interests
Improving Pastelle
Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.
Legal basis for processing data: contract, legitimate interests
Customer support
Notifying you of any changes to our service, solving issues via live chat support, phone, or email including any bug fixing.
Legal basis for processing data: contract
Marketing purposes (with your consent)
Sending you emails and messages about new features, products and services, and content.
Legal basis for processing data: consent
E. What these legal bases mean
Consent:
You have given clear consent for us to process your information for a specific purpose.
You can withdraw your consent at any time by emailing support@pastelle.com.au.
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Legitimate interests:
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests.
These legitimate interests are:
gaining insights from your behavior on our website or in our app
delivering, developing and improving the Pastelle service
enabling us to enhance, customize or modify our services and communication
determining whether marketing campaigns are effective
enhancing data security
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.
F. Your privacy rights and choices
Summary: When it comes to your data and privacy, you have a lot of control for what Pastelle can do. All of your data settings can be by emailing us at support@pastelle.com. These include your rights to review, correct and delete your data.
Your rights
You can exercise your rights at any time by sending us an email at support@pastelle.com or by navigating to your Pastelle account page.
You have the right to access information we hold about you
This includes the right to ask us supplementary information about:
the categories of data we’re processing
the purposes of data processing
the categories of third parties to whom the data may be disclosed
how long the data will be stored (or the criteria used to determine that period)
your other rights regarding